Shipping policy

Who We Are

OffGrid Supply Co ("we," "us," or "our") operates the website offgridsupply.co.uk (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

We currently offer the following shipping options within the United Kingdom:

Standard Shipping: Free on all orders. Estimated delivery is typically 3–5 business days after dispatch.

Express Shipping: £4.99. Estimated delivery is typically 1–2 business days after dispatch.

Shipping options, costs and estimated delivery times will also be shown at checkout before you place your order.

Shipping Range

Delivery Area: We currently ship within the United Kingdom.

Future Expansion: We are considering expanding our delivery areas in the future.

Order Processing Time

Processing Time: Orders are typically processed and dispatched within 1–3 business days, Monday to Friday.

Cut-off Time: Orders placed before 22:00 (GMT+01:00) will be processed the same day; those placed after will be processed the next business day.

No Shipping Days: Orders are not processed on weekends or public holidays. Orders placed on weekends or holidays are processed the next working day.

Delivery Time

Estimated Delivery: Standard Shipping orders typically arrive within 3–5 business days after dispatch. Express Shipping orders typically arrive within 1–2 business days after dispatch. Delivery times are estimates and may vary depending on destination and courier performance.

Shipping Process

Courier Services: We use reliable carriers for all shipments.

Tracking Information: After your order is shipped, you will receive a confirmation email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost or Delayed Orders: If your order is delayed, missing, or lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: contact@offgridsupply.co.uk
Phone: +44 330 043 5310
Address: 64 Cleveland Way, Stevenage, SG1 6BZ, United Kingdom
Hours: Monday to Friday, 9am to 5pm