Shipping policy

Shipping Policy

Who We Are

OffGrid Supply Co ("we," "us," or "our") operates the website offgridsupply.co.uk (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship within the United Kingdom.

  • Future Expansion: We are considering expanding our delivery areas in the future.

Order Processing Time

  • Processing Time: Orders are typically processed and dispatched within 1–3 business days, Monday to Friday.

  • Cut-off Time: Orders placed before 22:00 (GMT+01:00) will be processed the same day; those placed after will be processed the next business day.

  • No Shipping Days: Orders are not processed on weekends or public holidays. Orders placed on weekends or holidays are processed the next working day.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 5–7 business days from the date the order is placed. Delivery times are estimates and may vary depending on destination and courier performance.

Shipping Process

  • Courier Services: We use reliable carriers for all shipments.

  • Tracking Information: After your order is shipped, you will receive a confirmation email with tracking details (where available).

  • Delays: Please note that we are not responsible for carrier delays once your order has been handed over to the delivery courier.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

  • Lost or Delayed Orders: If your order is delayed, missing, or lost, please reach out to us immediately for assistance.

Returns

  • Returns Policy: For detailed return instructions, please refer to our Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: contact@offgridsupply.co.uk

  • Phone: +44 330 043 5310

  •  Address: 64 Cleveland Way, Stevenage, SG1 6BZ, United Kingdom

  • Hours: Monday to Friday, 9am to 5pm