Returns & Refund Policy

We offer a 30 day return period from the date you receive your order.

To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging and proof of purchase.

To start a return, please contact us at contact@offgridsupply.co.uk. Returns must be authorised before being sent back.

If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior authorisation may not be accepted.

Customers are responsible for return shipping costs for change of mind returns, while we cover all return shipping costs for damaged, faulty or incorrect items.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@offgridsupply.co.uk so that we can assess the issue and arrange an appropriate resolution.

Non Returnable Items

We do not accept returns on:

• Gift cards
• Custom made or special order products
• Hazardous materials or regulated goods

If you are unsure whether an item is eligible for return, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to return the original item once approved and place a new order separately.

EU 14 Day Cooling Off Period

For orders delivered within the European Union, customers have the right to cancel or return their order within 14 days of receipt, provided the item is unused, in its original condition, and returned with all original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method used for purchase within 10 business days.

If you have not received your refund within 15 business days of approval, please contact us at contact@offgridsupply.co.uk.

Contact Information

Majoris Supply Ltd trading as OffGrid Supply Co

Legal company name: Majoris Supply Ltd
Trading name: OffGrid Supply Co
Company number: 15872395
VAT number: GB503676690
Business address: 64 Cleveland Way, Stevenage, Hertfordshire, SG1 6BZ, United Kingdom
Phone: +44 330 043 5310
Email: contact@offgridsupply.co.uk